Help and questions
Quick answers about joining, privacy, safety, payments and Concierges.
Getting started
Is it free to join?
Yes. Creating a profile, browsing, liking and replying to messages are free. Premium plans add extras such as unlimited likes, seeing who likes you and advanced filters.
Who can join?
Anyone aged 18 or over. We ask for your date of birth when you register and members who are under 18 are removed.
How do I get more matches?
Add at least three clear photos, write a short bio, choose your interests and keep your location up to date. Complete profiles are shown to more people.
Can I use it on my phone?
Yes. Open the site in your phone browser and choose "Add to home screen" for an app-like experience. There is nothing to download from an app store.
Privacy and safety
Who can see my photos?
You choose. Visitors who are not signed in may see blurred photos, depending on the site settings, and you can hide your online status, distance and last active time from your privacy settings.
Are my phone number and email visible?
Not unless you choose to share them. Contact details are hidden by default and only appear to the people the site allows, for example matched or Premium members, and only if you switch sharing on.
How do I report or block someone?
Open their profile or conversation and tap the three-dot menu. Blocking is instant and they will not be able to see or message you. Reports are reviewed by our team.
How does verification work?
Send a short selfie from your profile settings. Our team compares it with your photos and, if it matches, adds a verified badge to your profile.
Premium and payments
How do I pay?
You can pay with M-Pesa. You will receive a prompt on your phone to enter your PIN. Bank transfer is also accepted and is activated once our team confirms it.
Can I cancel Premium?
Yes, any time from Billing. You keep your Premium features until the end of the period you paid for.
What is a boost?
A boost puts your profile at the front of the line in your area for a short time so more people see you.
Concierges
What is a Concierge?
A Concierge is an approved, ID-verified member who offers friendly company for dinners, events, city tours and travel. Concierges set their own rates and services.
How do bookings work?
Choose a Concierge, pick a date and time, and pay the deposit. The Concierge confirms the booking and you settle the balance with them directly. Cancellation rules are shown before you pay.
Is this an escort service?
No. Concierges provide social company only. Sexual services are not permitted and any Concierge or client who asks for them is removed. Read the Concierge guidelines for details.
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